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Allan11
Great Neighbour / Super Voisin

How can I cancel my account? I mean subscription 

3 REPLIES 3

hTideGnow
Mayor / Maire

hi @Allan11 

turn off autopay ,  or port out phone number , or ask support agent to remove credit card 

Phil_Adelphus
Mayor / Maire

@Allan11   You can either port your number out to another provider which will automatically close your PM account, or you can log in to your PM account and toggle off subscribed.  Best to port out a few days before next renewal as there is  no-prorating.  Your PM account must still be active for the port to work.


@Allan11 wrote:

How can I cancel my account? I mean subscription 


Public Mobile accounts are closed by either porting the number out to another carrier or bust discotninuing payments.  After a Public Mobile account has failed to renew from lack of payment, the account will automaticlaly be closed in 90 days.

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