Also one other trick is to add $1 again if you have another means of payment, if you can't renew your plan even with enough account balance, if nothing ends up working our moderator team will be able to assist you
If your account is suspended, and you have funds, and the "reactivate current plan" does not work. Did you try the lost/stolen trick?. Log into your self serve (my account) CLICK HERE then click “Plan and Add-on” then click “Lost/Stolen Phone” and click “Suspend Service” and click the “logout” button near your name/account balance. Wait 10 minutes. Log back and do the exact same procedure except this time click reactivate service phone found, reboot your phone. This seems to reactivate a lot of cases
What is your account balance, if you were suspended, the voucher goes into available funds, then you need to reactivate your plan using that money, if you have not, and you are sitll suspended you need to reactivate it
