01-18-2019 12:07 PM - edited 01-05-2022 03:05 AM
01-18-2019 04:09 PM
Thank you everyone for help.
Got this problem solved.
01-18-2019 01:58 PM
Good @live0744 and don’t forget you could wait 2 or 3 days....
01-18-2019 01:50 PM
I received a private message from one of the moderators although I could not reply to him as I was getting an error.
I sent a private message to Moderators as you suggested.
Hopefully, I get something back soon.
01-18-2019 12:59 PM
@stonechucker wrote:@Anonymous, clever?? hmm... Okay, we'll go with that 😉
@Naveenjoseph, please see the rest of this thread for suggested steps to take.
Thinking about the locked comment a bit more, does the password reset process have a maximum number of attempts before auto-locking against possible hacking? My idea on the post 90-day cycle may be wrong.
I think it's a fine idea until people respond with the actual text of what they're getting.
I just tried the forgot your password and put in a fake email address and I got
Sorry, we’re unable to verify your email address.
So maybe that's what happens when the account is deactivated rather than when locked.
01-18-2019 12:57 PM
Message the @CS_Agent by clicking the envelope icon at the top of the community page. If anyone can unlock your account, it would be them.
01-18-2019 12:51 PM
@Anonymous, clever?? hmm... Okay, we'll go with that 😉
@Naveenjoseph, please see the rest of this thread for suggested steps to take.
Thinking about the locked comment a bit more, does the password reset process have a maximum number of attempts before auto-locking against possible hacking? My idea on the post 90-day cycle may be wrong.
01-18-2019 12:49 PM - edited 01-18-2019 12:49 PM
@Naveenjoseph wrote:My account is locked.. please help
You found your way here but it seems you didn't read the post immediately above yours.
01-18-2019 12:45 PM
My account is locked.. please help
01-18-2019 12:17 PM - edited 01-18-2019 12:18 PM
@live0744 wrote:Yes. I don't remember the password.
When I tried to recover the password, I got the message saying my account was locked.
Unfortunately, your only recourse is to contact the moderators.
Edit: stonechucker's always clever insights...indeed...if you have an active account and not deactivated after 90 days.
Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.
01-18-2019 12:16 PM
How long has it been since you've had service on your phone number @live0744?
01-18-2019 12:11 PM
Yes. I don't remember the password.
When I tried to recover the password, I got the message saying my account was locked.
01-18-2019 12:09 PM