My account is locked and i am unable to do anything but i am using the right password

[sammymather]

I can’t access my account,  it is locked,  but i am

Using the right password 

[esjliv]

@sammymather  - are you currently in a nonpay/suspended status?

If so, for how long, as after 90 days in nonpay/suspended status you lose your account, phone number and access to self serve.

If this is not your case, then see other poster's suggestions.

[HALIMACS]

How many times had you tried, @sammymather ?

Just curious.

I presume contacting an agent as recommended by @Yummy  , @JL9 , &  @dabr  resolved the concern.

[dabr]

@sammymather   You can contact customer support for a password reset by submitting a ticket via the chatbot here:

https://www.publicmobile.ca/en/on/get-help

[JL9]

You may have triggered a permanent lock that can only be resolved via an agent.

[sammymather]

i have tried that and it still says it is licked

[BEER]

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@sammymather wrote:

I can’t access my account,  it is locked,  but i am

Using the right password 

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 That can be frustrating - however not a big deal - try again making certain that your caps are not enabled because passwords are case sensitive. Good luck.

[Yummy · Accepted solution]

If you tried too many times (typo in password) your account will be temporary locked. Try in 1-2 hours. If still have a problem, try forgot password options. If everything fails create a ticket or contact agent directly. That is what I would do in your situation. No other 'smart' ideas.

[JoyLuck]

@sammymather 

Try again in 15 minutes when it will unlock. Clear your browser cache and use chrome in incognito.