@Tidd
the error you got indicates that EverSafe login system was unable to match your login with an active My Account. No worries, easy fix for PM support and you just need to engage them by direct message. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
