My Samsung phone is not eSIM compatible and my credit card has already been charged

[Tracynmn]

Tonight, I attempted to switch over to Public Movile from my current provider. I downloaded the Public a mobile App, entered my credit card information, my credit card was charged and now it is saying my Samsung s22 ultra is not eSIM compatible. I want my credit card charge reversed and I want to ensure no future charges go on my credit card.

[Tracynmn]

I hate that you cannot connect with anyone to help. It took me forever to figure this chat out.

[Tracynmn]

Yes, I purchased it in Canada. Public Mobile accepted my credit card information, charged my card and I am receiving a message saying my phone is not compatible and to contact Customer Service. This has left a very sour taste in my mouth. 

[slusagm]

My son using a Samsung S22 Ultra, eSIM works like charm. Talk to PM first 

[softech]

@Tracynmn 

did you get the phone in Canada?? eSIM on S22U is x compatible with PM 

Message support and ask them to check and confirm 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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