My Account

[Rkmaloudit2017]

I top up my account $25.00 on Aug16, 2022 and it worked for 4 days and stopped working. When I called the automatic massage says your phone is not registered. Tell me why? and what to do?

xxxxxx xxxxxxxxxxx 

xxxxxxxxx@xxxxxxxxx

[esjliv]

@Rkmaloudit2017 

First - This is a public forum, please edit your post to remove any personal information. To edit it, hit the down arrow at top, right of your post.

Did you happen to perform a chargeback on your card you are making a payment with? You mean you were calling 611 from your device or the 1-855 number from another line?

Yeah, it doesn't sound right, unless you failed to top up 4 days ago, and you were in nonpay status for over 90 days?

Can you log into your My Account at all?

If so, what is the status?

[Outdoorsman]

@Rkmaloudit2017 

hi you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

Did you have a credit card registered? Did you possibly deal with a credit card fraud problem recently?

[Timer]

@Rkmaloudit2017 

turn off device take out SIM card and insert back on,,

or contact support team by private message CS_Agent  to check it.