My Account

[HashM99]

I accidentally deleted my eSIM and I can’t use my original phone number. How can I reactivate my original phone number?

[BKNS27]

@HashM99 

You can dm a live CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hairbag1]

---

@HashM99 wrote:

Thank you, to open my old account…the app sent a my verification code to my old phone and because I don’t have a eSIM I can’t see the verification code 

---

Tap the Didn't Receive Code or Resend to Email options. If still no luck you can ask PM support agent to help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Customer Support will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   

[HashM99]

Thank you, to open my old account…the app sent a my verification code to my old phone and because I don’t have a eSIM I can’t see the verification code 

[hairbag1]

@HashM99 

as long as you have an active account...log in to your account using the mobile app..then buy a new esim...it'll end up being a free replacement esim. You'll still have your original number too.

[hairbag1]

@HashM99 

give me a brief description of your concern and I can help or direct you to the right place. FYI...there aren't traditional call center reps with Public Mobile. Everything is either DIY or chat with Customer Support.

edited spelling !

[HashM99]

Hi, how can I chat with a live agent?