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My Account Not Working

kiramerrill
Great Neighbour / Super Voisin

Whenever I try to sign into my account, it comes up saying the page is down or unavailable for maintenance. Is there a place to call or something to get my plan changed? (Or anyone know how long it’ll be down? 😅)  I’m fairly new with public mobile. I need to change my plan by this evening!

3 REPLIES 3

Amandalk745
Good Citizen / Bon Citoyen

My account was down early this morning, but everything seems to be up and working fine now. You can try publicmobile.ca/selfserve . Hope that helps!! Take care

softech
Oracle
Oracle

@kiramerrill   I can login to My Account wiithout issue now

Try again

 

If that does not work, try again using Incognito mode as well

esjliv
Mayor / Maire

@kiramerrill well, that is because My Account is currently down for maintenance. You will need to keep trying until it is up.

 

NOTE, My Rewards works, so that is accessible.