Money is on balance but can’t pay

[ikivilev]

My plan got expired today. I have just deposited a money to my account. Account shows balance correctly, but plan is still expired. Please fix.

[ikivilev]

No, I didn't enable autopay yet, so no $2 reward for me 🙂

[dabr]

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@ChuckYeah wrote:

Does your account still show your $2 autopay reward? It has been rumoured that it may. That being said, $2 or services suspended, I would give up the 2 bucks!

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That's a good question.  I have read some posts mentioning losing autopay rewards after suspending and resuming your phone.  Hopefully, OP will confirm if it happened or not.

[ChuckYeah]

Does your account still show your $2 autopay reward? It has been rumoured that it may. That being said, $2 or services suspended, I would give up the 2 bucks!

[ikivilev]

Suspend and Resume in Lost phone section worked for me! After that balance was applied and I reset the phone to get service back! Thanks for helping!

[Anonymous · Accepted solution]

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@ikivilev wrote:

Services are not working, I hoped to make it work again with the payment, but have no idea how to make my balance pay for it

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Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

If something changes then maybe the first option afterwards again.

[ikivilev]

Services are not working, I hoped to make it work again with the payment, but have no idea how to make my balance pay for it

[ikivilev]

I do see a button, it leads me to a payment form, where it asks for bank card or voucher. And it shows funds available as well. 

[dabr]

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@ikivilev wrote:

My plan got expired today. I have just deposited a money to my account. Account shows balance correctly, but plan is still expired. Please fix.

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Do see a button to reactivate when you log into your account, if so then click to activate your plan.  You can also restart your phone and see if that helps.

[Anonymous]

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@ikivilev wrote:

My plan got expired today. I have just deposited a money to my account. Account shows balance correctly, but plan is still expired. Please fix.

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Are your services still working? If so then let it complete the renewal.