@Lisa49 wrote:
The self service shows my plan expired even though there is money in account. Why did it not take the money and keep plan going ?
If the available fund in your account is enough to pay for your plan, it will use it.
When is your payment due date at the top of your overview page?
If the payment due date is today, your account status will change to expired the evening of your payment due date. This is notmal as long as you your phone still works. After midnight, your account status will changed to suspended, ignore this warning as long as your phone still works. This is how PM process your renewal.
