hi @Rko2027 PM is prepaid carrier and has a non-refund policy. Sim card and subscription are non-refundable.. Only exception is if the plan was not fully a activated and not used. Please check with PM support agent directly by submitting a ticket.
You can submit a support ticket right at My Account and PM app using the Expert Messaging in one of these ways:
- My Account on a browser: click Message Centre on the left pane to Start a Chat
- Public Mobile App : Go to Support page, click Chat with an Agent, and Start a chat
- If unable to access My Account/PM app, submit a ticket here using the same Community login credentials you are using now: https://expert-messaging.publicmobile.ca/guest/chat/
Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")
Remember: Support hours of operation: 9 AM to 10 PM EST
CS_agent will reply within 2 to 4 hours. You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca
