I think the problem is inherent to the nature of the support system at hand, namely there are way too many channels for contacting support.. Facebook, twitter, this forum, PM's, and the official contact us ticket system. They all don't filter into a single queue system. So obviously there's no way to gauge which message comes in first. It all comes down to which channel a mod happens to stumble on first. I think for Public Mobile's support to be successfull they need to standardize on a singular support channel and direct everything through that, and queue things accordingly. That would hopefully stop posts like these from occuring. Just my 2c.
