Hi Mods,
Thank you for running the Public Mobile site and for your assistance. I know you have been working on making changes and updates to the site to make it more user-friendly, which is great.
A couple of things I've noticed that, perhaps, you may be working on?
- If a client has been corresponding with a moderator who asks the client to verify their email, the moderator provides a verification link. Once the client clicks the link, they are taken to a page that asks for their email address and password. That page would not accept my password. Even when the moderator re-set the password for me, it still wouldn't accept the password. There seems to be an issue with that particular input field on that page.
- If the client can get the verification page to work by entering their cellphone number instead, the client is taken to a page that contains the following message: "If you attempted to authenticate using your Public Mobile Self-Serve username/password and couldn't succeed, click here to re-set." I clicked and followed the instructions, entering my email address in the hopes of having my password re-set that way. However, that did not work. Upon clicking the Submit button, I was taken to a page that had a progress bar showing that I was at step 1 of 3 steps (step 1 is "Verify your email address"). No email ever came through to me from Public Mobile, so I was not able to progress to steps 2 or 3 in order to re-set my password.
If your team is looking into these glitches, I would be happy to user-test them for you. Please let me know.
Thank you.
