Moderators

[Carld123]

Noticed not as many posts about moderator reply times....things must be looking up in that department...

[Robynesque]

Lol

[Anonymous]

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@Robynesque wrote:

I am not sure how you thought I was a moderator who could help but you emailed me privately. Can you tell me why you thought I was a moderator?

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Not sure who you're replying to...but it happens. I've had a few. Some folks here have a "signature" saying they aren't a moderator.

When I get one I just suggest they post here in the community forum. No biggie. 'Course I then don't see them here. 🙂 Maybe they figure out sending to the team. Fine.

Now...if they're sending you their name address SIN and birthdate well...:)

[Robynesque]

I am not sure how you thought I was a moderator who could help but you emailed me privately. Can you tell me why you thought I was a moderator?

[srlawren]

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@Carld123 wrote:

@Jasmeetparmar

Hi..you need to send this request directly to the moderators @CS_Agent be sure to include all your account info that you know..pin number etc

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@Jasmeetparmar further to this, you can find out how to private message the moderator team for assistance in this article:  https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745

[Carld123]

@mcs11

Good advice.....forgot to mention that......

[mcs11]

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@Jasmeetparmar wrote:

Hey my name is Jasmeet Parmar and my cell phone number is 416xxxxxx and I cant access my account coz they used the wrong email address. The email suppose to be Jasmeet-parmar@hotmail.com but instead its Jasmeet_parmar@hotmail.com. I am in need of my account number and it would be great if you can help out. Thanks 

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@Jasmeetparmar, you should probably delete your cell phone number from your post to prevent crank calls!

[Carld123]

@Jasmeetparmar

Hi..you need to send this request directly to the moderators @CS_Agent be sure to include all your account info that you know..pin number etc

[Jasmeetparmar]

Hey my name is Jasmeet Parmar and my cell phone number is 4164553113 and I cant access my account coz they used the wrong email address. The email suppose to be Jasmeet-parmar@hotmail.com but instead its Jasmeet_parmar@hotmail.com. I am in need of my account number and it would be great if you can help out. Thanks 

[ashleyb]

I always get prompt replies from them. As always with any Moderator position your always in high demannd. So i don't blame them for taking as long as they do to respond. They probably have alot of messages daily.

[Robynesque]

I have been able to get decent response times overall from the moderators, with the one exception of an email that was never answered. I had to ask the same question again and then I got a response. So it seems like the moderators are pretty reliable - at least since when I started with public mobile 3 months ago.

Robyn.

[mimmo · Accepted solution]

Yeah a stickies option would be nice.

This is the thread https://productioncommunity.publicmobile.ca/t5/Discussions/Current-moderator-wait-times-based-on-rea...

If anyone wants to add their experience it could help others know.

[will13am]

It is hard to say.  There was a thread about response times.  It sems to have been buried by new threads.  We don't really have a stickie option to keep certain threads on top of the pile. 

[mimmo]

We can only hope.