Moderators reply time getting quick

[Jackhyf63]

Today I sent PM to MOD about missing community rewards.only 4 hrs waiting my community rewards got back,thanks the public Mobile's MOD.

[darlicious]

I've seen a significant improvement over the last two months. Average response times for non urgent issues about 2-3 hours and very timely back and forth communication. Most issues resolved in less than half an hour. And I'm using the "slower" method.

[Joelkim]

The service is getting improved day by day. This is why I chose PM. I'm very happy and I can use the telus IP relay with Telus. Thank you so much Public mobile and Telus teams. 

[CannonFodder]

Guess it depends on the time of day you contact the Mods...... earlier today, while perusing the names of the folks that have recently signed in, I noticed that there were 7 Mods on here at the same time, which is the most I've seen in the 1 1/2 months I've been here! 👍🏼 

[marimacas]

Good to know that. I was impressed with such a quick response.

[will13am · Accepted solution]

Good to hear the moderators are able to catch up.  The interaction times are a dynamic thing.  If a big problem occurs they will be swamped and if all is quiet, they might be bored. 

[Triguy]

Usual response time was 48+ hours but PM seems to have hired more moderators.  I see more of them logged in the forum.  Hopefully faster resolutions for everyone.

[LovesToPM]

---

@Jackhyf63 wrote:

Today I sent PM to MOD about missing community rewards.only 4 hrs waiting my community rewards got back,thanks the public Mobile's MOD.

---

Good to know that Moderator response times have significantly improved.

A few hours to resolve a non-urgent issue is awesome.

And there's no need to wait on the phone.

[ecowen]

Definately.    However, I'm still waiting for my issue to be solved.  It's minor so I'm not in a hurrey.  

[geopublic]

@Jackhyf63  +1. Agree, moderator response times has been great these past couple of days. Hopefully it stays that way.