Mobile data not working

[Shirley725]

About two weeks ago, my phone stopped using mobile data when I was out of available WiFi connections. I have lots of data in my plan, but I can't seem to figure why.

Thoughts?

[Shirley725]

Yes, I reset my network settings and it did work!

Thank you for your help. Shirley 

[Shirley725]

Hi and thank you. I did reset network settings. Nothing..I just tried to make an outgoing call and it tells me I have no minutes, which I checked and it has been topped up! I have a Motorola Moto 5G

[softech · Accepted solution]

@Shirley725 

what phone do you have?

try Reset network settings and check if it works

if it does not work and you have an iPhone, update Carrier Profile

But if you have an iPhone, you might want to manually update the APN if you have an Android

Compare the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
         or    default,mms,agps,supl,fota,hipri
           (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
                or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D      (or try:   4D4F)