11-17-2023 02:25 PM
Today after my plan renewed mobile data is not working.
Anyone can help please
11-20-2023 09:54 AM
Hi everyone Just want to give update.
After doing back and forth with agent for almost half a day nothing worked. Finally I decided to buy new esim which solved the issue.
11-17-2023 02:42 PM
Thanks for quick reply everyone. Have sent a message. Lets see
11-17-2023 02:34 PM
@rick2212
If you phone is showing Public Mobile then just reboot your phone by powering off then back on.
Also try resetting the Network setting on your phone.
If that failed, private message a CS_Agent to investigate at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-17-2023 02:32 PM
hi @rick2212 this is a frequent problem after plan change. Try reboot the phone once
If same, Please submit a ticket with agent and ask them to refresh your profile
11-17-2023 02:27 PM
You can try trying on airplane mode and trying it off, if it still doesn't work after that then reset your Network settings and restart your phone.
