Mobile Data not working since subscribed

[Jenn_lau]

New subscriber since Jan 23. Call working, and sms is slow, data is still not working. 
tried everything:

• iphone 15, port from freedom
• up to date ios, old sim card turned off
• phone shows 5G
• apn: isp.mb.com
• restarted, flight mode, on/off PM esim, reset network setting
• existing PM users has data at the same location. 

CS ticket submitted since 24 hours ago

anyone has any other suggestions or know how long is the CS wait now? 

[Jenn_lau]

Update: 

After a long wait, I finally received response from CS_Agent. I received a $5 credit to purchase a new e-sim. I purchased a new e-sim on the PM app and followed the steps. My data is finally working.

Thanks to Ravzan at CS_agent. 

[Jenn_lau]

Unfortunately, LTE also doesnt work. 
i was sitting right beside an existing PM user and we matched all the settings. Their data worked fine. 

[Dunkman]

@Jenn_lau 

Usually CSA respond within a few hours.  However, due to it being the weekend and mores issues with 50% promos, the wait times are likely much longer.  Hopefully, you will get a response later today. 

Manually manually select LTE (instead of 5G).  Possible 5G network in your area is weak. 

[slusagm]

Ask PM to reprovision the sim

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hTideGnow]

@Jenn_lau 

you removed your old sim card or disable old esim?

the APN you changed is not for mobile data, it is for hotspot, so unrelated

make sure you update the Carrier profile and iOS is the latest one

if same, then can you login PM app on your iPhone?  A quick way is to login the app and rebuy another eSIM.  Go to Account page, Purchase sim card and choose eSIM