Missing loyalty rewards

[Me2021]

I’m missing loyalty rewards how do I get them added to my account?

[Anonymous]

 @Me2021 : After the renewal before your year you will see the loyalty dollar added in the rewards area. Then at your next renewal, (being after your year) it will convert into Available Funds to go towards your plan cost.

If you happen to use the Lost/stolen function though, then all rewards won't get converted at the next renewal.

[darlicious]

@Me2021 

Before you jump the gun and contact customer support without reason when did you activate? Loyalty rewards appear or update on day 361 of your service in your rewards section and page in your account. They will then be applied to your account balance on  your next renewal.

There is a work around if you have passed the 361st day and the loyalty hasn't been added....unless of course your account was suspended more than 60 days.

So-i-See nothing has changed. Ditto then. @Me2021 this is not directed at you...please ignore.

[Anonymous]

@Me2021 

visit  Here  for more information,

[Anonymous]

@Me2021 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent ,and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

• or you can send a private message to Customer Service by CS_Agent , by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Service by CS_Agent, will Response by private message to you inbox
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[JK8]

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@Me2021 wrote:

I’m missing loyalty rewards how do I get them added to my account?

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How long have you been with PM? You need to make 13 payments for your first $1 of loyalty then it will be applied on your 14th payment.