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Minutes

coca
Great Neighbour / Super Voisin

My account says I have 99 minutes left this month. However when I try to make a call, a message says that I have no minutes left and cannot make a call until I buy more. How do I get this fixed?

3 REPLIES 3

hairbag1
Mayor / Maire

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dust2dust
Mayor / Maire

Were you dialing with a 1 in front? What are the first 6 digits of the number ###-###-____? Not the last 4.

softech
Oracle
Oracle

@coca 

 

You are on the $15  - 100 minutes plan?

 

With this new site, you likely still reading off the cached version, so the usage you got was not up to date

 

Try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari)  or try again with a  completely different browser like Edge/Firefox/Chrome.  You should then see the latest usage from the server

 

If you still see 99 minutes left after using Incognito mode, then try to reboot the phone once and see if it fixes that

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