Migrating accounts

[HaseebShaikh]

Hey,

I would like to migrate my account to Telus since there is a deal going on and I want that deal, but Telus said that I need to contact someone and migrate my Public Mobile account to Telus. Can someone please help me out with this asap!

[JL9]

@HaseebShaikh what is the deal if you don't mind me asking?

[HALIMACS]

I'd recommend you review this article from the TELUS website, @HaseebShaikh 

Transfer phone number to new device or account | TELUS Support

[will13am]

@HaseebShaikh , this help article explains exactly what you need to do to transfer your number from Public Mobile.  

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

[dust2dust · Accepted solution]

It's the other way around. The receiving provider is the one to help you. The sending provider account needs to be active. Leave the old sim in to reply to a text message when the receiving provider requests the number.