Messaging help

[Tkbad]

I need help me and my wife recently switched from rogers porting our numbers over now we can’t receive messages we can get iMessage but not regular messages and I can put my phone number in the phone settings it won’t save but we receive calls as normal and iMessages show up under our number 

[softech]

@Tkbad 

PM has problem provisioning text capability for new activations.  And of course iMessage activation is impacted without a working SMS. 

PM is working on a fix but for now, they can only resolve the issue on a case by case basis.  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there