Messaging about 3G service

[Barb_ara]

I continue to get messages about having to switch plans as 3G service is being discontinued end of March/26 in Winnipeg.  When I was first advised of requiring to change to 4g service, I updated my plan.  Why do I continue receiving messaging regarding this?

[Sansan · Accepted solution]

@Barb_ara 

Please note that the service shutdown is about your 3G phone, not the plan that you have. The message is not tell you to switch plans, but PHONE

What phone do you have? Check your phone's settings for voLTE.

If you don't see it, you will need a new phone after the date indicated if you live in Winnipeg Manitoba.

If your phone is 3G only, you will not be able to use it, period.

You can check your IMEI in the link below.

https://www.publicmobile.ca/en/bc/get-help/articles/volte

[Yummy]

Sometimes PM does sent unnecessary messages. Nothing you can do about it - just delete them if they do not concern you.

[porcupine]

Click on the pink chat link to contact an agent for help with that