[Resolved] Megathread: Public Mobile Data Issues

[DR_PM]

Hi Community, 

We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers.

If you are having problems connecting to your mobile data services, try one of the following steps to restore data:

• Toggle Airplane mode ON, wait 30 seconds, and switch it back off
• Restart your device

In many cases, these steps will restore your connection temporarily at least. Until the issue is resolved, you may need to repeat them periodically.

Rest assured, our internal team is working to get this resolved as soon as possible and we’ll share any updates when we have them here.

Update 1 (4:14pm ET, May 27): Thank you for providing your examples, our network team is continuing to work towards a resolution. We don't require any further examples, and will provide all new updates in this post, as soon as they become available.

Update 2 (2:09pm ET, May 28): Thank you for your patience as our teams have worked to restore services to their normal state. At this time, your service should once again be functioning normally. Please follow the steps listed above (airplane mode on/off, restart your device), to restore your service.

[That_Guy]

The past three days I have had to power cycle my Samsung device to restore mobile data service. 

[Lukedem]

Same issues... data drops a few mins after reboot.. 5g all the way down to nothing

[HDazzle]

I notice the data issue May 26 in the evening.  I tried turning data off and on but same problem. Tried rebooting device and it worked for an hour and then no data again. I live in Brookside NS

[KevinHan]

I have issues from 7am May 27, Port Cowuitlam and Pitt meadows area. I followed your suggestion but still not working if it does not work soon or later I will move to another company with my wife

[Frogo]

I have been persistently without data in Victoria BC for the past 12 hours or so and intermittently without it for 24 hours before that.

[RS2828]

• Time that the issue began: Afternoon of Monday May 25th
• Your location: Calgary Alberta and surrounding areas
• Is the issue intermittent or persistent: When data works it is slow, but data access is intermittent since toggling between airplane mode seems to get data to work

[KrystalW]

Newfoundland Canada.  Data not working.  Have turned phone off and back on and have turned to flight mode and back and not working

[Rppublic]

Last few days my mobile data consistently stopped working. Phone restart worked.. today may27/26 10am mine and sons nothing worked. Now 3:30pm still won't work. Saint john and mcadam new brunswick

[Officejet0071]

time : evening of 26th may till present 

location : Mississauga ,Ontario 

issue: intermittent , when data does work it is very very slow 

[about0blank]

Problem has been intermittent for me since afternoon of May 26, data basically hasn't worked all day today May 27. Located in Guelph, ON

[Ux-27]

Both my wife and myself are experiencing persistent connectivity issues. We only noticed it yesterday shortly after 12pm and as of this writing we still have no connection. We are both located in Uxbridge, ON

[Natharu]

Having issues for 3-4 days now, Charlottetown PE. Intermittent, happens randomly and I have to restart my phone to fix it.

[rask5]

Started earlier this week. It was intermittent. A phone restart or switching network mode from Gobal/LTE only to LTE/HSPA/GSM would help. 

As of the time of writing this, the issue is persistent. 

Location, all across Kitchener-Waterloo. Did not help when I drove across from Kitchener Downtown to Waterloo, St Jacobs and back. 

Phone signal bars appear normal. 

Phone reboots and airplane mode, turning data on/off does not help. 

[AM36]

Issues here in Waterloo ON for at least 4 days

[Jason1980]

Truro NS

[scottmcculloch]

I am having problems (as well as 3 members of my family all on this service).

It began Monday May 25 and has continued the 26 and today the 27

We live in Nova Scotia

The issue seems to be intermittent. I try restarting my phone or trying airplane mode and it works for awhile then stops.

[Jason1980]

I am having issues all day it goes on and off may 27 2026 

[cm18]

data (LTE) completely unavailable since tuesday morning may 26. issue is persistent 

[Sisu73]

Also in Waterloo, ON.  No data since the weekend.  SMS also working very poorly, with messages failing to send, and receipt after many hours.

[Johnmacwilliams]

I'm having problems, today, May 27th, 26th and 25th. Western PEI. Seems like a persistent issue

[LauraBee]

The issue started Wednesday afternoon
Located in Halifax, Nova Scotia
Currently the issue is persistent. Reset device and turned on and off airplane mode. Data connection has not come back. 

[CarlP]

Cellular (5G and LTE) and Data are not working since Tuesday, May 26 morning. Located Corunna, Ontario.
The issue is persistent. 

[Red2942]

Issue first noticed Monday May 25th, approximately 8:30AM

Located in St. John's, NL

Issues is persistent until device is powered off, or airplane mode is toggled on and off. Issue becomes temporarily resolved but presents again.

[Bibi1619]

Data is not working on any phones at home from yesterday. Located in Courtice, Ontario

[GEOFF007]

Me too.

And funny that the person who responded to my ticket was unaware and very defensive.

Also I had to state the issue 3 times in the ticket. Then first question from the agent is " what is the issue" lol

[Pedromtzparra]

Issues since the weekend on and off, poor connection. Hammonds plains Nova Scotia, have restarted the phone a couple of times, but issue persists.

[MaryWalke]

At least the past week. Lakefield, Ontario. Persistent.  

[Robyn8]

Happening to me as well, intermittently and seems worse today. Halifax ns 

[ABMoncton]

This is happening in Moncton NB as well. All 3 phones my family has on PM have this issue.

[JordanK3]

Ongoing since Monday.  Will work briefly after restart or airplane mode toggling.  Durham Region