[Resolved] Megathread: Public Mobile Data Issues

[DR_PM]

Hi Community, 

We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers.

If you are having problems connecting to your mobile data services, try one of the following steps to restore data:

• Toggle Airplane mode ON, wait 30 seconds, and switch it back off
• Restart your device

In many cases, these steps will restore your connection temporarily at least. Until the issue is resolved, you may need to repeat them periodically.

Rest assured, our internal team is working to get this resolved as soon as possible and we’ll share any updates when we have them here.

Update 1 (4:14pm ET, May 27): Thank you for providing your examples, our network team is continuing to work towards a resolution. We don't require any further examples, and will provide all new updates in this post, as soon as they become available.

Update 2 (2:09pm ET, May 28): Thank you for your patience as our teams have worked to restore services to their normal state. At this time, your service should once again be functioning normally. Please follow the steps listed above (airplane mode on/off, restart your device), to restore your service.

[cm18]

data (LTE) completely unavailable since tuesday morning may 26. issue is persistent 

[Sisu73]

Also in Waterloo, ON.  No data since the weekend.  SMS also working very poorly, with messages failing to send, and receipt after many hours.

[Johnmacwilliams]

I'm having problems, today, May 27th, 26th and 25th. Western PEI. Seems like a persistent issue

[LauraBee]

The issue started Wednesday afternoon
Located in Halifax, Nova Scotia
Currently the issue is persistent. Reset device and turned on and off airplane mode. Data connection has not come back. 

[CarlP]

Cellular (5G and LTE) and Data are not working since Tuesday, May 26 morning. Located Corunna, Ontario.
The issue is persistent. 

[Red2942]

Issue first noticed Monday May 25th, approximately 8:30AM

Located in St. John's, NL

Issues is persistent until device is powered off, or airplane mode is toggled on and off. Issue becomes temporarily resolved but presents again.

[Bibi1619]

Data is not working on any phones at home from yesterday. Located in Courtice, Ontario

[GEOFF007]

Me too.

And funny that the person who responded to my ticket was unaware and very defensive.

Also I had to state the issue 3 times in the ticket. Then first question from the agent is " what is the issue" lol

[Pedromtzparra]

Issues since the weekend on and off, poor connection. Hammonds plains Nova Scotia, have restarted the phone a couple of times, but issue persists.

[MaryWalke]

At least the past week. Lakefield, Ontario. Persistent.  

[Robyn8]

Happening to me as well, intermittently and seems worse today. Halifax ns 

[ABMoncton]

This is happening in Moncton NB as well. All 3 phones my family has on PM have this issue.

[JordanK3]

Ongoing since Monday.  Will work briefly after restart or airplane mode toggling.  Durham Region

[Melsy]

Intermittent issues since Monday. Constant this morning. Have tried all suggestions. Southwestern Ontario

[Krisfree]

Intermittent issues all week starting Monday. Messaging issues. They won't send. I've turned phone off and on again. Hasn't helped.

Hasn't connected at all since Tuesday evening.

Waterloo and Mapleton area

[DR_PM]

Thank you everyone for the examples that you have provided. We've relayed them to our team.

[KMolnar]

Issue noticed May 27,2026 around 12:30pm. Location Woodstock Ontario. No data available restarting and airplane mode did not work. I am still able to make phone calls and SMS. Issue is Persistent. 

[Jsteele1984]

Removed SIM while phone on, reseated SIM and reset network settings. Data is back.

[jenno]

This has been happening to myself and my 2 children all day today; we live in Woodstock. It resolves intermittently when you restart or toggle airplane mode on/off but doesn’t resolve consistently. 

[Lamjgood]

Has been happening since Monday.  I have restarted my phone numerous times. Prince Edward Island

[Hannakin]

My data issues have been occurring since Monday, when I restart my phone the data will work for a few minutes and then stop connecting. I'm located in the Guelph area but have had the same problems all the way from Ottawa.

[Jim_Bo]

Hi

Time: first noticed at 12:30 ast (noonish)

Location: Shelburne county Nova Scotia

Issue: can be cleared by airplane off and on but it keeps coming back

Issue is alive and well..please fix

[Bethiez]

Ontario, Canada. It began about 2 months ago. At that time it was intermittent but now it is all the time. We can't even use use it to make phone calls. It states that we have no network. 

[Dutka]

The time the issue: May 27th, 2026 around 1 PM.  Location: Wakaw, Saskatchewan/Saskatoon, SK.  The issue is persistent: cannot use data, only phone calls.

[TK421]

Started Monday, still happening

Fredericton, NB 

Mostly persistent.  Occasional (5-10 min) service after restarting phone.

[Keelyn]

Since Monday morning until now, persistent.

London, Ontario 

[Red40]

May 23, 2026 (Saturday) morning

one block radius around the cell site at 250 Laurelwood Dr, Waterloo ON

Persistent. No data connection and can't make calls anywhere near that cell site.

[MaggieN]

Onaping (Greater Sudbury Area)

I noticed late last week with intermittent no cell service to no service this am with very short intervals of full and tapering off to nothing just as fast.

After turning off phone for 5 min as suggested, it's hanging one to one bar with short surges to full service.

[DeetStreet]

Issue began Monday May 25th. initially was once per day, yesterday was 3 times, today it’s been constant and persistent. Rebooting phone or toggling airplane mode on/off temporarily solves the problem. But it quickly returns. 
location: PEI

[DaRoc]

This has been extremely frustrating!  Started a few days ago.  I have reset network settings, etc.   I am in the Niagara region.  Data works anywhere from seemingly 2 minutes to an hour when I have to keep restarting the phone or turning airplane mode on and off.