Master Card stolen, plan expired!

[Trinitry]

Hi,

I had a plan $20. My MsCard was stolen. I didn't have time to update my card over the monthly charge. Got an SMS and right away update the payment method but I cannot get back on initial plan.

Could you please help what should I do?

Thanks much!

[hTideGnow]

hi @Trinitry 

you have a new card?  login My Account or app and update yourself.  You cannot receive the 2FA code via SMS, but you can receive it via email. Click Didn't receive code or Reset code and choose Send email.  Once you logged in, go to Profile page or Account page to update

if you still cannot login, ask PM agent to help,  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage