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Making calls in Mexico

IvaL
Great Neighbour / Super Voisin

just arrived in Cabo Mexico and we have the Canada, us, Mexico plan. 
I am here with my daughter . My daughter can call me but when I try to call her as soon as she picks up the call drops. She has I phone 11 I have I phone 13. Anybody knows why?

 

1 REPLY 1

funpig1
Model Citizen / Citoyen Modèle

@IvaL 

Have you both tried resetting your network connection or rebooting your phones. If that does not clear up your problem, you need to message a customer agent: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Good luck.

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