06-20-2023 09:43 AM
Good morning,
I need to make a payment to my phone number. I am not in Canada so cannot receive a text code to login.
Is there another way I can make a payment please?
Thank you.
Sally
06-20-2023 11:51 AM
log in to recharge.com and they have a method to get your PM account paid...
06-20-2023 09:52 AM - edited 06-30-2023 10:36 AM
@Sally3 wrote:Good morning,
I need to make a payment to my phone number. I am not in Canada so cannot receive a text code to login.
Is there another way I can make a payment please?
Thank you.
Sally
PM just changed to a new EverSafe login system and you need to complete the setup on this new system. Have you login to My Account since EverSafe was introduced?
If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email
If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support and have them to help in this situation:
06-20-2023 09:46 AM