06-18-2020 09:52 PM - edited 01-05-2022 12:14 PM
06-18-2020 10:38 PM
If your account went into suspended. Then you made a payment, you will have to manually reactivate it yourself by clicking reactivate.
06-18-2020 10:30 PM
@Melissaf3 It should be immediate. Restart you phone to see if you are connected to the PM network.
06-18-2020 10:00 PM - edited 06-21-2020 11:27 AM
@Melissaf3 did you hit the reactivate account button? If you didn't please do so now. Also, restart your phone, wait 30 seconds and restart it.
If this doesnt work and the the paymemt was applied and your service still isn't working properly. Try the losr/ stolen trick to reset your service. From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
If this fails, contact the moderators and ask them to to reset your service. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
Welcome to PM .
06-18-2020 09:55 PM - edited 06-18-2020 09:56 PM
@Melissaf3 hi if you go into your self serve there should be a reactivate button there or dial *611