07-06-2017 03:05 PM - edited 01-05-2022 02:22 AM
I've been with Public for a month now and got my reminder to top up. I did this 3 days before the month expired. Today I get no data and a zero balance link. I'm also being asked to sign into the Public Mobile wifi network. I show Available Funds: $52.00 and a "make payment" button next to it. What am I missing here?
07-06-2017 03:51 PM
You can send your private message to any moderator listed here:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
Or you can simply click on this link to send it to Moderator_Team.
Response times are much longer than normal (2-3 days), so please be patient. I recommend you turn on e-mail notifications for receipt of private messages in your community account. To do this, go to Settings -> Preferences -> Private Messenger. Tick the checkbox for "Receive email notifications for new private messages" and click save after making the change.
07-06-2017 03:22 PM