@Fernando1
Login yo My account first, confirm the account status. Maybe Autopay just failed. If that is the reason, you can make a manual payment to reactivate the service
did you try logging into My Account? If you do not know the login, start with the Reset Password link there
If that does not work, open the ticket with PM support:
1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.
**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".
2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
