MOD / Public Mobile Staff Help Request

[emanresu]

Hello

I used my credit card to set up 2 new numbers for friends visiting temporarily.

It was done via Walmart.

Walmart set up my credit card for auto-pay.

How do I get in contact with customer service to have my credit card removed from auto pay from their accounts? I do not have access to the SIM cards as they are not in Canada anymore.

Thanks

[geopublic]

@emanresu  As long as you have the PIN numbers for each account do the following:

1. Call 1-855-4PUBLIC

2: Enter 1 for English

3. Enter phone number

4. Disable AutoPay

Repeat for the other account.

Hope this helps!

[emanresu]

Thank you all for your replies.

[ChuckYeah]

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@emanresu wrote:

Hi

Thanks for your reply.

I tried creating the accounts, but the system wants to send a text message to the phones for the verification code, which are not in Canada anymore..

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I keep forgetting that!

[popping]

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@emanresu wrote:

Hi

Thanks for your reply.

I tried creating the accounts, but the system wants to send a text message to the phones for the verification code, which are not in Canada anymore.

The MOD team, are they Public Mobile employees? or members from the community? I would have to share personal information to get it resolved...

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Without your SIM card, you need to ask moderator to create your self-serve account first.  Then remove your credit card from account.  But moderator may just remove your credit card and cancel your account.

[missorange]

The MOD team are they Public Mobile employees!

[ChuckYeah]

Yeah employees. You can feel free to share that information with them if they need it through private message of course.

[emanresu]

Hi

Thanks for your reply.

I tried creating the accounts, but the system wants to send a text message to the phones for the verification code, which are not in Canada anymore.

The MOD team, are they Public Mobile employees? or members from the community? I would have to share personal information to get it resolved...

[popping]

@emanresu 

Creat a moderator support ticket using the ? button at the right hand bottom corner of this page.  Moderator wait time is up to 2 days,

You need to prove to the moderator that you are the owner of these accounts.

If you don't know your PIN, provider any 3 of the following:

- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

[ChuckYeah]

If you have never created a self serve account for either phone, it's not too late. You need a separate email for each.

If you can't, you can send a private message to @CS_Agent and hopefully they can help you.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/compose/note-to-user-id/22...