MMS not working ( like everybody else, I assume) 02 28 24

[mischt70]

I've read quite a few posts with the same complaints, MMS stopped working today for me out of the blue. It worked yesterday. I updated the new APN profile a month ago and everything was good. I double checked the APN now, still good. 

I have an older Moto phone, but it's not on the Telus/ PM list of dropped phones and I haven't received a text or email saying I need to upgrade my phone as per this memo:
https://publicmobile.ca/en/on/get-help/articles/picture-messaging-updates -Have they actually been doing that?

I will open a ticket, but is the likelihood that this will get resolved, or just "buy a new phone" ?

Would appreciate any suggestions. Thanks!

[mischt70]

It's a Moto E4 , old for sure and have been thinking of replacing it for a while anyway, but haven't needed to! I'll try to delete and enter a new  profile, thanks. 

[softech · Accepted solution]

@mischt70 

 what model of phone is that??

We saw that instead of updating, some actually need to delete the APN profile and recreate a new one to get it working. Please try