yesterday
I’be been trying to submit a ticket and they want a username. So I create one and it's not recognized and it sends me through the login route again.
Yesterday I got my new iPhone 15. The call I made broke up and Apple suggested a 5G plan so I signed up. I purchased a 5G SIM card and now the phone doesn't work and I get an SOS reading at the top.
This is stupid
6 hours ago
@Diana14 wrote:With the SIM card installed, I still can't
Which SIM card? new one or old one? Did you change the SIM card number in your self service account?
Maybe try a reboot of phone with new SIM card. Network reset of phone may also help (note: this will erase any saved Wifi passwords)
6 hours ago
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
7 hours ago
I did submit a ticket last night but can’t find the reply.
7 hours ago
With the SIM card installed, I still can't
12 hours ago
If you purchased a new 5G plan, you don't need to purchase another SIM card. If physical SIM card, just move the existing SIM card to the new phone.
If you want to use your new physical SIM card, you can change your SIM card number in your self service account?
yesterday
@Diana14 If chat bot is not working for you , you can use this direct link to support to help
send direct private message to support .
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437