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Lost phone

AllieMForrest
Great Neighbour / Super Voisin

Hi there, 

My daughter's phone was stolen while on vacation. WE NEED  a new SIMS card, but plan to port her phone number to a new company to keep the family package bundled.  When we try to port the number, we need to confirm yes on her phone, but how can I do this, with no phone? WE WOULD like to keep her number the same when we switch over the plan.  There is no way to actually talk to customer service.  What a pain. 

3 REPLIES 3

Flufy
Good Citizen / Bon Citoyen

You may need a support agent to help,  submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/public mobile.html  

hTideGnow
Mayor / Maire

hi @AllieMForrest yes, only active account can be ported and the sms is needed.  Not sure support can help to bypass it, check with them,  please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".  

If any issue with ticket submission, you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.