04-01-2024 05:23 PM
Hi there,
My daughter's phone was stolen while on vacation. WE NEED a new SIMS card, but plan to port her phone number to a new company to keep the family package bundled. When we try to port the number, we need to confirm yes on her phone, but how can I do this, with no phone? WE WOULD like to keep her number the same when we switch over the plan. There is no way to actually talk to customer service. What a pain.
04-01-2024 05:32 PM
04-01-2024 05:31 PM
You may need a support agent to help, submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/public mobile.html
04-01-2024 05:26 PM
hi @AllieMForrest yes, only active account can be ported and the sms is needed. Not sure support can help to bypass it, check with them, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437