Lost phone, no account

[NSri]

I lost my phone and SIM with it. I do not have a self serve account and cannot create one now that I don’t have my phone. How do I deactivate my old SIM? Can I keep my old number and plan if I get a new phone and SIM. Who do I contact?

[Jackhyf63]

You'll need help from the moderators on this one but unfortunately it'll take a day or so to get it.You need send private message to them include your phone number and PIN .

[Jadebug]

Posted by mistake. Oops. 

[RobertQc]

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@NSri wrote:

I lost my phone and SIM with it. I do not have a self serve account and cannot create one now that I don’t have my phone. How do I deactivate my old SIM? Can I keep my old number and plan if I get a new phone and SIM. Who do I contact?

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I suggest sending a message to the moderator team. Click this to send them a message. as @Dunkman  has suggested

Question- How do you know you don't have a self serve account? its worth entering your number here just to see if a self-serve account was ever made, if so you may be able to access it by using this link . Might as well try while you wait for the mods to get back to you.

[Dunkman]

@NSri 

If you can't access your self service account, you will need to contact moderator.  Expect a few hours wait up to 48 hours.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can keep your old number, but need to access your account first via moderator help, etc.