Lost phone, locked out of self-serve account

[Jeremy_h_chan]

My mom lost her phone, and we were locked out of our self serve account. Is there a way to recover the account with out the phone?

[geopublic]

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@Jeremy_h_chan wrote:

My mom lost her phone, and we were locked out of our self serve account. Is there a way to recover the account with out the phone?

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@Jeremy_h_chan 

If your phone was an Android device you might be able to find, lock, or erase a lost Android device. Click here for more info.

[Triguy]

Try using a different browser and incognito mode.  Also clear your cache and cookies the reboot.  If you still have problems the submit a ticket by clicking on the question mark on the bottom right.

[popping]

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@Jeremy_h_chan wrote:

My mom lost her phone, and we were locked out of our self serve account. Is there a way to recover the account with out the phone?

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If you did not created your self-serve account, your need to get a support ticket using the ? button at the bottom right corner of this page.  Support wait time is about 2 days.

[BEER]

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@Jeremy_h_chan wrote:

My mom lost her phone, and we were locked out of our self serve account. Is there a way to recover the account with out the phone?

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Why are you locked out?

[LovesToPM · Accepted solution]

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@Jeremy_h_chan wrote:

My mom lost her phone, and we were locked out of our self serve account. Is there a way to recover the account with out the phone?

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Try password reset: https://selfserve.publicmobile.ca/forgot-password/

If problem, submit a ticket to Moderators. Click on the green Question Mark (at bottom right).

Type "submit a ticket" or "contact us" to get started.