Lost my rewards after conversion from old rewards program

[Patrick121]

I'm subscribed to the 15$/mo basic plan. It looks like I've lost all of my rewards from the legacy program. I had a 2$/mo rebate for automatic top-up and a 2$/mo loyalty rebate. All I have now is the 1 point/mo for friend referral. I was expecting to get the equivalent in points after the conversion.

[SWND1]

I am absolutely not happy with the change. I lost $2 autopay and $5 royalty per month. It creates more work for you when you want to redeem the points to lower your bill. It is absolutely terrible. Prepay plan from Freedom is a lot cheaper and better plan. I will switch to Freedom. Good bye for good PM.

[Sherry-55]

Same here, my monthly plan went from 6.90 to 14.95 today. Been with PM since June 15 2018, it sucks

[Patrick121]

What about what's on PM home page about paying the same every month? That's not true with the lost rewards.

[computergeek541]

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@QQ123 wrote:

This is a bummer. Will switch to Lucky I guess, at least they offer 4g on their $15 plan

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When a plan includes only 250MB, I would say that the speed of the data plays far less of a factor than the amount of data included.

[QQ123]

This is a bummer. Will switch to Lucky I guess, at least they offer 4g on their $15 plan

[Radiant1]

You are correct, any previous rewards accumulated under the old reward system have been wiped out and will not be reinstated. I am in the same boat as you, and am not happy with this change.

[Patrick121]

So as a way to thank me for my loyalty, my 2$/mo does not count as a 10 points/year loyalty? And the same plan now cost me 4$/mo more than before just because I got converted to the points program?

[fixin1]

@Patrick121- Here is some info about Public Points, and you may lose some rewards.

Public Mobile made a change on all customers rewards systems, switching people in May of 2024 to Public Points, introduced in January 2022.

You will lose out on:

• Up to $5 loyalty credits
• $2 Autopay

You will now get with Public points:

• 5% back on your plan that you spent on.
• 10 points annually as a thank you for loyalty
• 5 welcome points when you enter the dashboard for the first time

You will keep earning these rewards as points:

• Community give back rewards
• Refer a Friend 1 point per referral

You should have received an SMS or and email stating the change and you may have noticed some loyalty bonus data in My Account, which is a sort of thanks for your continued loyalty.

You Can redeem Public Points like these:

• All Add-ons for $5 less
• $15 bill credit for 15 points
• And other offers that come and go.