Lost my phone number!

[omglasers]

I tried to transfer my wife's service to my account, thinking I'd be given a popup to buy a new plan for her. Instead it seems to have changed my whole account over to her phone number instead, and I've seemingly lost mine.

How do I get it back ASAP?

[kylewm]

Bro I'm facepalming so hard right now. One number, one account, one email. That's what it boils down to.

I don't think you're gonna be able to get your number back.

[will13am]

@omglasers , this service only provides for one line per account.  When you transferred your wife's number into your account, it replaced your phone number.  I hate to say this, it is highly unlikely that you will be able to get your phone number back.  

[Chalupa_Batman]

Wow. That is... different. Best to reach customer service here by creating a ticket.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.