Lost Sim card

[Bryanhou]

Lost my sim card, have a new one.

Cannot log in to my account to activate it.

Help!

[BKNS27]

@Bryanhou 

Clear the cache, cookie and go incognito then try login. Click on Change SIM card not activate the SIM.

[Yummy]

WHY you cannot log in? Forgot password? Account deactivated? More details are needed.

[hTideGnow]

@Bryanhou is it problem with 2FA or password problem?? Can you have the 2FA code send to email?

if you really cannot login,  open ticket with CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. First type: "Forgot log in information"
2. Then Click "Contact Us"
3. Finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437