03-08-2026 05:04 PM
My phone got stolen so is my SIM card. I’m not able to access my account because I can’t get the code on either my now lost phone number or my email as it is also very old. I need to restore the access to the account as soon as possibly to block that SIM card and preferably keep the number and transfer onto a new one. I need help to login
03-08-2026 05:08 PM
@milanag You can ask support to help instead
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
03-08-2026 05:06 PM
hi @milanag
ask PM support to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage