Lost Phone

[ed-h-10]

Somebody stole my phone.  I want to keep the same plan.  I have a new SIM card.  what should I do?

[hairbag1]

@ed-h-10 

does it need mentioning...you need to get a new phone too !!  😂

[Handy1]

@ed-h-10 you can do this in your my account profile tab and keep same number and plan 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device

[softech · Accepted solution]

@ed-h-10 

Since  you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

After you logged in, unsuspend first if you have suspended your service earlier.

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number  ) 

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number