Lost Phone

[dalecoch]

We activated a phone for our grandson.  He lost it.  We don't know if he ever registered it as we can't get into the account using his email address.  The sight doesn't recognize the email address.  We can't check for registration or try to re-register it, as you will send a verification code to the phone that we no longer have.  We pay the bill through our MC and can't figure out how to shut this phone down.

[Kim1971kim]

It must not have been registered. Do you  have the find my phone App? 

[will13am]

@dalecoch , can you check email accounts that could potentially have been used to register the account.  There is usually a welcome email from Public Mobile.  This is a good way to see whether the account was registered.  

[ChuckYeah]

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[ChuckYeah]

I would think that if you contacted @CS_Agent and were able to provide them with the Mc number you used and the phone number, they would be able to help you suspend the account.

If you find the phone, you can unsuspend his account when you do.

[hairbag1]

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@dalecoch wrote:

We activated a phone for our grandson.  He lost it.  We don't know if he ever registered it as we can't get into the account using his email address.  The sight doesn't recognize the email address.  We can't check for registration or try to re-register it, as you will send a verification code to the phone that we no longer have.  We pay the bill through our MC and can't figure out how to shut this phone down.

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Have you tried calling his lost cell number...maybe someone found it and is waiting for your call.

[dabr]

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@dalecoch wrote:

We activated a phone for our grandson.  He lost it.  We don't know if he ever registered it as we can't get into the account using his email address.  The sight doesn't recognize the email address.  We can't check for registration or try to re-register it, as you will send a verification code to the phone that we no longer have.  We pay the bill through our MC and can't figure out how to shut this phone down.

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Submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

[hairbag1]

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@dalecoch wrote:

We activated a phone for our grandson.  He lost it.  We don't know if he ever registered it as we can't get into the account using his email address.  The sight doesn't recognize the email address.  We can't check for registration or try to re-register it, as you will send a verification code to the phone that we no longer have.  We pay the bill through our MC and can't figure out how to shut this phone down.

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As long as you don't make another payment, the account will deactivate 90 days after the next renewal goes into Suspend.

[dalecoch]

thanks

[GinYVR · Accepted solution]

@dalecochYou would need to contact the moderators by clicking on the ? on the lower right hand corner.