Lost Phone and SIM card

[Rosssaunders4]

Hello,

I jumped into a lake with my phone and donated it to the fish.

I am buying a new phone but not sure how to go about the SIM card to have the same #

Do i just buy a new one from PM and link it to my account and ill get the same Phone Number?

cheers,

[orelero2]

omg hahaha ... my wife is lucky she did not activate 2fa on her email!

[dust2dust]

@orelero2- The next hurdle will be is that email address using phone number 2fa? 🙂

[orelero2]

Thank you for the prompt response dust2dust. Now we see the 3 options including the "send by email" one.

[dust2dust]

@orelero2- Click on resend code and other options should be shown.

[orelero2]

How can the person log into his/her account when the authentication asks sends a verification code to the stolen/lost mobile?

[computergeek541]

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@Timer wrote:

@Rosssaunders4 

Lost or Stolen Phone (publicmobile.ca)

buy it SIM card from gas stations store they have it.

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There are no gas stations that are aurhorized distributors of these. Even if they had them before, directling customers to these locations is likely to result in the customer being left empty handed.  You even said yourself that the Shell statiun that you discussed this with said that they will not be restocking.  For futuure, please be directly customers to either Telus/Koodo retail locations or to publicmobile.ca to purchase SIM cards.

[Timer]

@Rosssaunders4 

Lost or Stolen Phone (publicmobile.ca)

buy it SIM card from gas stations store they have it.

[NDesai]

Where to get sim card

[NDesai · Accepted solution]

@Rosssaunders4 Sorry to hear that. Login to your self-serve account and mark your account as Lost/Stolen phone to temporarily suspend the service. Once you get a new phone and new sim card, login again to change the current sim card to new one. Unmark the lost/stolen status to get service. Insert the new sim card and you should be good to go.