Long distance using subscription

[Hurlean]

I have twice subscribed for 1000 minutes to the Uk 2000 minutes total and haven’t been able to use them. I keep getting the message hb1 when I dial the number

[Hurlean]

turns out my sister had cancelled her landline, instead of getting the usual message “  No longer in service “  I got HB1  ,  I tried someone else I know in the UK worked fine . Public stayed with the case till it was resolved, every step of the way .

[Hurlean]

Got a refund  without asking , when dealing with the issue 

[slusagm]

there is a restriction to calling UK, not sure if that is your case

Calls made to numbers starting with the following UK codes are not included in UK calling from Canada and will not be completed when dialled: 4470, 44870-44879, 44843-44845.

[Chalupa_Batman]

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@Hurlean wrote:

I have twice subscribed for 1000 minutes to the Uk 2000 minutes total and haven’t been able to use them. I keep getting the message hb1 when I dial the number

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Hello @Hurlean 

If you have purchased two, they are probably there already. Sometimes it take a bit for them to show up. However, you MIGHT be able to resolve this with a simple fix. Turn your phone into airplane mode for a full 10 minutes and then turn off the phone for a full 5 minutes. Turn back on and turn airplane mode off. This reconnects your phone to the network and "wakes it up" sort of speak. This may resolve your issues. 

[hTideGnow]

hi @Hurlean 

you likely don't need twice the UK minutes, message PM and ask them to reverse one of the transaction

and I assume you using the UK minutes to call UK, right? how to call UK? did you drop the 0?
011 (exit code) + 44 (country code) + the UK mobile number. Remove the first “0” from the UK number.For example, a number like 07123456789 becomes 011-44-71234-56789.

if you think you called correctly, ask PM to check and help

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