Long Distance

[ashleypham]

I have added the Long Distance as an add-on to my plan but it is not showing up. Can anyone help.

[Samianauman]

@srlawren for sure I will support your post

[srlawren]

@ashleypham, as @Samianauman mentioned--if you see the $ amount of the add-on in your Available Funds amount, it means you need to go back in and actually purchase the add-on from those funds. 

The current process is confusing and overly complicated.  If you'd like to see it simplified, could you please take a moment to review this idea in the Public Lab and click the bravo button to vote it up?  http://productioncommunity.publicmobile.ca/t5/Public-Lab/Purchasing-add-ons-should-be-a-single-step-...

EDIT:  wow you guys were back and forth quick!  Anywho, please see my note above.  🙂

[Samianauman]

No problem @asyleypham
We are here to help each other

[ashleypham]

Thank you! That worked.

[Samianauman · Accepted solution]

It's a 2 step process check your available fund section when u buy add on first money usually transfer to your available fund check your self serve main page how much money does it have if u see extra money thats mean money transfer to your fund now you can buy addon now hope that info help