Long Distance calling t

[Bobinbc]

I have two phones registered with PM. Each is on a separate plan, but both have unlimited calling in Canada. And one has the calling to the US. option. A month ago, our ability to make any long distance calls was suspended. I have not  been able to discover why or get a fix. So, on Monday I am going out to move to a different mobile

[Anonymous]

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@kselmak wrote:

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@hairbag1 wrote:

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@Bobinbc wrote:

I have two phones registered with PM. Each is on a separate plan, but both have unlimited calling in Canada. And one has the calling to the US. option. A month ago, our ability to make any long distance calls was suspended. I have not  been able to discover why or get a fix. So, on Monday I am going out to move to a different mobile

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Unless I'm reading this wrong...sounds like maybe the plans on both phones have simply expired and nobody has manually renewed either of 'em. If you call 611, it should let you know status of them.

Why wait a full month before seeking corrective measures ? Between the Community Forum memebers suggestions and moderator assistance, I'm confident you can get to the bottom of this quick and get up and running.

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Hi

Op is taking long distance

I assume it's USA calling but maybe other provinces. 

Would be nice to know if sms or data work.

What plans did they have and which versions.

I suspect add-ons were involved too.

Plan details screenshot would really resolve misteries 

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As often happens...the OP has disappeared.

[kselmak]

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@hairbag1 wrote:

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@Bobinbc wrote:

I have two phones registered with PM. Each is on a separate plan, but both have unlimited calling in Canada. And one has the calling to the US. option. A month ago, our ability to make any long distance calls was suspended. I have not  been able to discover why or get a fix. So, on Monday I am going out to move to a different mobile

---

Unless I'm reading this wrong...sounds like maybe the plans on both phones have simply expired and nobody has manually renewed either of 'em. If you call 611, it should let you know status of them.

Why wait a full month before seeking corrective measures ? Between the Community Forum memebers suggestions and moderator assistance, I'm confident you can get to the bottom of this quick and get up and running.

---

Hi

Op is taking long distance

I assume it's USA calling but maybe other provinces. 

Would be nice to know if sms or data work.

What plans did they have and which versions.

I suspect add-ons were involved too.

Plan details screenshot would really resolve misteries 

[kselmak]

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@cavemantoronto wrote:

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@Bobinbc wrote:

I have two phones registered with PM. Each is on a separate plan, but both have unlimited calling in Canada. And one has the calling to the US. option. A month ago, our ability to make any long distance calls was suspended. I have not  been able to discover why or get a fix. So, on Monday I am going out to move to a different mobile

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Strange both would stop working becauae there's only one phone number per account and they aren't linked. Is there an error message?

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If both were registered the same day and on the same card that failed the autopay you would expecting the same outcome for both

But they are taking long distance only

I assumed it was us, but now I'm thinking if it was old 20 plan it may be other provinces in Canada

@Bobinbc could you please elaborate.

Thank you

[cavemantoronto]

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@Bobinbc wrote:

I have two phones registered with PM. Each is on a separate plan, but both have unlimited calling in Canada. And one has the calling to the US. option. A month ago, our ability to make any long distance calls was suspended. I have not  been able to discover why or get a fix. So, on Monday I am going out to move to a different mobile

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Strange both would stop working becauae there's only one phone number per account and they aren't linked. Is there an error message?

[hairbag1]

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@Bobinbc wrote:

I have two phones registered with PM. Each is on a separate plan, but both have unlimited calling in Canada. And one has the calling to the US. option. A month ago, our ability to make any long distance calls was suspended. I have not  been able to discover why or get a fix. So, on Monday I am going out to move to a different mobile

---

Unless I'm reading this wrong...sounds like maybe the plans on both phones have simply expired and nobody has manually renewed either of 'em. If you call 611, it should let you know status of them.

Why wait a full month before seeking corrective measures ? Between the Community Forum memebers suggestions and moderator assistance, I'm confident you can get to the bottom of this quick and get up and running.

[kselmak]

When you say 'calling to us option' do you mean unlimited calls to USA or did you buy an add-on in that account which provided 200 mins (for $8) or 400 minutes (for $15)

Did you build your own plan or did you get the prebuilt $50 plan for one of the accounts.

You can check your payment history from the self-serve account.

Once you log in to your account you will see the plan which you have and if you click on your plan you will see the deals and what is included.

If your plan doesn't include USA calling you can purchase the adon.

If it does include USA calling you should contact moderators and they can help you fix it.

In a meantime while you wait if you have data on either one of your phones you can install textNow which will give you unlimited calling to usa and free alternative Canadian phone number

PS. If you don't leave until 4th you will get an extra 1 gig of free data which doesn't expire till you consume it on each of your accounts

[Anonymous]

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@Bobinbc wrote:

I have two phones registered with PM. Each is on a separate plan, but both have unlimited calling in Canada. And one has the calling to the US. option. A month ago, our ability to make any long distance calls was suspended. I have not  been able to discover why or get a fix. So, on Monday I am going out to move to a different mobile

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On both plans?

Can you log in to your self-serve page?

If so is the status Active?

Or dial 611 and does it want money right away?
Are you able to post screen snips of your overview pages? Blank out personal info of course.

If you can log in then you could try a couple known tips.

1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

[Bobinbc]

Add a last word "carrier".