Login

[NewView]

Don’t remember my email login how to recover 

[BKNS27]

@NewView 

If you used the same email address as on this Community. Click on your avatar top right>My Settings and it will show your email.

Also do a search in your archives on your possible emails for the “Welcome to PM” email.

[HALIMACS]

... or @NewView 

Try the password reset feature.

Whether or not you need to contact support is entirely dependent on whether you can access the correct e-mail address you need to in order to reset the login credentials.

If you just want to change the e-mail login information regardless, then yes, you'll need customer support to do that.

If you just want to access your self-serve account, try the forgot password option.  It's here:

Forgot password link

[Meow]

Contact agent for assistance:

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[HALIMACS]

@NewView 

On the sign-in page, use the "forgot password" option for every possible e-mail address you have (there can't be that many...).

The one which results in a 'hit' will send that e-mail address a password reset link.   Use that e-mail (presuming you still have access to the e-mail account) to reset the login credentials.

Remember that prior to logging in to the self-serve site, always best to clear cache and cookies, and open an incognito tab, as the self-serve site has terrible caching issues.

[Handy1 · Accepted solution]

• @NewView @To reset  or change email you will need to talk to a agent 
• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here