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[Angela488]

Hello, my acct got logout. Cannot reset pswd, security question failed. 

[Jb456]

@Spudster  No worries. Enjoy the holiday season and stay safe!

[Spudster]

Yes, i see the security question now - didn't even recall having had created one.

Tks

[Angela488]

It does this time when I submitted email to reset password. I dont rmb setup security questions either

[Jb456]

@Spudster  

If you don't remember your password to login. You can click "Forgot password" that is where you would be asked to enter your security question.

If you like to change your security question and have access to your account.

• Log in
• Click "My Profile" at the top
• Click "Change security question"

[JK8]

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@Spudster wrote:

Does PM use security questions on their login? Don't remember doing so...

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No, not on login, but it will be used on the Forgot my password link.

[jlarocque96]

@Spudster 

Yes, Certainly. There is a security question that you must set during the activation process with Public Mobile. 

[jlarocque96 · Accepted solution]

Reset Self Serve password

If you've forgotten your Self Serve password, remember that it must contain a minimum of 6 characters, including at least one digit. No spaces are allowed.

Click here to reset your password↗

Forgotten Security Question

If you have forgotten your question the only way is to submit a ticket. 

forgot security question.

Hit the chat bubble in the bottom right hand corner of the screen and type: forgot security question

[Spudster]

Does PM use security questions on their login? Don't remember doing so...

[Jb456]

@Angela488 

Contact moderator's.

  

Or private message at below link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437